Troubleshooting API Errors

This page helps admins and users diagnose the most common issues encountered when communicating with the Proff API.

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1. Invalid or Expired Token (401)

Symptoms:

• "Unauthorized" message
• No data returned from search

Fix:

1. Go to the ProffConnect Setup Page
2. Re-enter your Proff API token
3. Save & retry your search

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2. Insufficient Permissions (403)

This typically means the token does not have access to the requested endpoint.

Fix:

• Contact Proff support to check your token's permissions.

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3. Entity Not Found (404)

The organisation number or search query does not exist in the Proff database.

Fix:

• Confirm the organisation number
• Try additional search parameters

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4. Rate Limit Reached (429)

Proff imposes rate limits on API usage.

Symptoms:

• "Too Many Requests"
• Temporary inability to fetch data

Fix:

• Wait a short period and retry
• Reduce automated or repeated queries

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5. Network or Connectivity Errors

If a request cannot be completed due to network issues:

Fix:

• Check Proff API Status messages
• Contact Avenor Support if there are no issues on Proff API Network.

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6. Support Information

If issues persist:

• Contact your internal Salesforce admin
• Contact Avenor Support for assistance